Solutions, Industry Solutions
Envox Worldwide's products are dramatically improving customer service and operations in all major industries. Below are some of the applications and industries where our products have been deployed.
Banking & Financial Services
Pin Reset, Change of Address, Telebanking, Bill Payment, Payment Collections, ATM & Branch Locator, Stock Quotes, Portfolio Management, 401K Manager, Credit Card Account Information & Activation, Mortgage Qualification, Funds Transfer.
Call Center
IVR & Speech-enabled Self-Service, Intelligent Routing, Web and Email Interactions.
General Business
Auto Attendant, Survey, Conferencing, Time & Attendance Reporting, Change of Address Reporting, PIN Reset, Converged Communications Services, Promotions.
Government & Public Sector
Information Services, Scheduling, Pay-by Phone, Taxpayer Services, Notifications & Reminders.
Healthcare
Prescription Refill, Clinical Trial Management, Benefit Inquiry, Claim Status, Plan Enrollment, Test Results Reporting, Surveys, Patient Scheduling & Reminder Services, Physician Referral and Change of Primary Care Physician, Plan Information Ordering, Pre-certification, Pin Reset, Change of Address.
Insurance
Claim Status, Policy Information, Enrollment.
Retail
Order Status & Processing, Account Information, Store & Inventory Locator, Shipment Status, Warranty Registration, Catalog Fulfillment, Collections Services, Outbound Dailing.
High Technology/Manufacturing
Help Desk, Trouble Ticket Scheduling and Status.
Telecom
Calling Card Services, Automated Directory Assistance, Voice Portal Information Services, Conferencing Services, Follow-me Services, Voice Activated Dialing, Converged Communications Services.
Travel & Hospitality
Flight Information/Schedules, Ticketing, Reservations, Promotions, Frequent Traveler Programs.
Utilities
Account Information, Outage Reporting, Service Scheduling, Meter Reading, Collections Services, Call Before You Dig, Move-In/Move-Out, Change of Address, Bill Payment, Outbound Dailing.
Further information on the applications listed above is available in our many customer testimonials and case studies, or contact Envox today to discuss how we can create the solution that is right for you.